Google 官方發布的《Gemini for Google Workspace 提示撰寫指南》，依角色與情境整理出大量提示詞範例，示範如何在 Gmail、Google 文件、Google 試算表、Google 簡報及 gemini.google.com 中下指令。以下整理指南中 6 大部門的提示詞範例，涵蓋情境、中文提示詞、英文提示詞與運用工具，方括號 [ ] 標示的部分代表需要自行填入的細節。
文章目錄
一、客戶服務
安撫客訴、找解決方案
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 回覆收到損壞商品、要求加急寄送的客訴信 | 請協助我撰寫一封語氣同理的客訴回覆信。我是客服代表，要回覆一位顧客的申訴，他訂購的耳機送達時已經損壞，已透過電子郵件聯繫並附上損壞照片。我方已提出更換方案，但他要求提供訂單原本不包含的加急到貨服務。信中請包含一段承接他不滿情緒的文字，並附上 3 點可能的解決方案。 | Help me craft an empathetic email response. I am a customer service representative, and I need to create a response to a customer complaint. The customer ordered a pair of headphones that arrived damaged. They've already contacted us via email and provided pictures of the damage. I've offered a replacement, but they're requesting an expedited shipping option that isn't typically included with their order. Include a paragraph that acknowledges their frustration and three bullet points with potential resolutions. | Gemini in Docs |
| 在不提供加急到貨的前提下找替代方案 | 請提供 10 個替代加急到貨的方案，用來化解顧客收到損壞包裹的不滿情緒。 | Suggest 10 alternative options in place of expedited shipping to resolve the customer's frustration about receiving the damaged package. | Gemini in Docs |
標準化溝通範本
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 建立道歉信、訂單確認信、感謝信 3 種範本 | 請草擬 3 種不同類型的客戶溝通範本：道歉信、訂單確認信，以及感謝忠實客戶的致謝信。每個範本限制在一段文字內，語氣友善。 | Draft templates for three different types of customer communication. Create a template for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone. | Gemini in Docs |
| 撰寫新進成員訓練用的客服最佳實務清單 | 請撰寫一份可用來訓練新進成員的客戶溝通最佳實務清單，分成 3 個段落，分別說明如何處理滿意客戶、中立客戶、不滿客戶的詢問。 | Craft a list of customer communication best practices that can be used to train new team members. Outline three sections including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries. | Gemini in Docs |
| 建立電話開場白、問候語、結尾語標準模板 | 我是〔客服經理〕，正在為團隊建立電話溝通時可使用的標準化用語。請為零售門市客服代表產生常用的通話開場白、問候語與結尾語範本，並保留可依顧客資訊個人化調整的空間，目標是兼顧一致性、專業感與個人化差異。 | I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information. | gemini.google.com |
提升客戶服務品質
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 發起跨部門會議討論客訴上升趨勢 | 請草擬一封信給同事，提議召開會議討論顧客體驗改善方案，請行銷、業務與產品相關人員在下週開會，釐清角色與責任分工。 | Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities. | Gemini in Gmail |
| 建立跨部門專案進度追蹤表 | 請建立一個表格，用來追蹤各項顧客體驗改善方案的進度與成效，並包含客服案件量與優先等級（高、中、低）等相關指標欄位。 | Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics including support ticket volume and priority level (high, medium, low). | Gemini in Sheets |
推動客戶自助式服務
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 把冗長退貨規範整理成清楚的步驟說明 | 請摘要這份內容，寫成一份清楚簡潔的商品退貨政策，並依序列出 5 個客戶需要採取的步驟。 | Summarize this content to write a clear and concise product return policy and outline 5 steps for customers to take in sequential order. | Gemini Docs |
| 把退貨、退款、購物金政策改寫成部落格文章 | 請把這份內容改寫成一篇短篇部落格文章，標題為「不需客服協助也能解決的常見問題」，分別針對退貨政策、退款政策、購物金政策各自成段。 | Take this content and turn it into a short blog with the title "Resolve Common Issues Without Agent Assistance." Have separate sections for our return policy, our refund policy, and our store credit policy. | Gemini in Docs |
| 撰寫引導客戶使用自助資源的信件範本 | 請草擬一封電子郵件範本給客戶，內容強調自助資源〔部落格連結〕以解決〔支援問題〕，並感謝客戶惠顧，同時保證我們致力滿足他們的需求。 | Draft an email template to a customer that highlights self-service resources [blog link] for [support issues]. Thank the customer for their business and assure them of our commitment to meeting their needs. | Gemini in Docs |
客戶意見研究分析
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 邀請提供負評的客戶進行後續追蹤對話 | 請針對這位提供負面回饋的客戶，安排於〔日期〕〔時間〕進行後續對話，以了解他的疑慮並提供解決方案，內容請包含幾個範例解決方案。 | Request a follow-up conversation on [date] at [time] with this customer who provided negative feedback to understand their concern and offer resolutions. Include example solutions. | Gemini in Gmail |
| 設計電話後續追蹤問卷 5 題 | 請為剛與客服代表通完話的客戶設計 5 個不同問題，用來評估這通電話是否有效解決問題，以及客戶是否願意推薦我們的服務。 | Create five different questions to customers who have just spoken to an agent on the phone. Questions should gauge how effective the call was, if the customer's concern was addressed, and if they would recommend our business to others. | Gemini in Docs |
客戶互動與活動經營
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 邀請忠實客戶參加意見回饋交流會 | 請寫一封信，邀請我們最忠實的客戶參加下週於〔地點〕〔日期〕〔時間〕舉辦的意見回饋交流會，主題是我們更新的〔政策〕。 | Write an email inviting my most loyal customers to a feedback session next week at [location] on [date] at [time] about our updated [policies]. | Gemini in Gmail |
| 為出席活動的客戶撰寫個人化感謝信 | 請寫一封感謝信，為〔客戶姓名〕個人化調整內容，感謝他出席意見回饋交流會，並說明我們將如何運用這些回饋改善政策。 | Write a thank you note, personalized for [customer name] that thanks them for their attendance at the feedback session and explains how we will use feedback to improve our policies. | Gemini in Gmail |
客戶會議前準備
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為不熟悉的客戶產業做會前研究 | 請寫出 5 個問題，讓我可以用來研究〔產業〕中一家公司，以了解他們面臨的最大挑戰，並為第一次會議做準備。 | Write five questions I can use to research a company in the [industry] industry to understand the biggest challenges they face and prepare for the first meeting. | gemini.google.com |
| 把研究筆記彙整成給客戶討論用的摘要 | 請根據這份內容，摘要關於〔產業〕的研究發現，並整理成可以和客戶討論的談話重點。 | Summarize findings about [industry] from this content and create talking points to discuss with the client. | Gemini in Docs |
| 傳送自我介紹信給新客戶 | 請寫一封信，將我介紹為〔客戶〕的客戶服務統籌員，並針對〔主題〕詢問客戶會面時間，希望能約在未來兩週內。 | Write an email introducing me as the client services coordinator for [account]. Ask my customer for a meeting about [topic], requesting dates and times in the next two weeks. | Gemini in Gmail |
二、高階主管與企業家
行程確認與會議調整
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 搭機前確認出席董事會並要求加開緊急議題 | 請草擬一封信，確認我會出席董事會會議，並詢問是否能調整議程，撥出 15 分鐘討論〔緊急議題〕。 | Draft an email confirming that I will be at the board meeting. Ask if we can adjust the agenda to give 15 minutes to [urgent topics]. | Gemini in Gmail |
營運長（COO）：員工大會與內部溝通
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為季度員工大會準備尖銳提問與應答 | 我是中型企業的營運長，即將主持全公司季度員工大會。這一季公司有不少正向進展，但我擔心多個團隊因為非預期挫敗而士氣低落，想先練習如何回答可能被問到的尖銳問題。請協助我寫出員工可能提出、關於營收、領導階層異動與公司願景的挑戰性問題，並為每題產生語氣自信而堅定的回答。 | I'm the COO of a mid-sized company. I am hosting a quarterly town hall meeting with the entire company. There has been a lot of positive progress and momentum this quarter, but I am worried that multiple teams have low morale due to some unforeseen setbacks. I want to brainstorm and practice how I will respond to potentially tough questions. Help me write challenging questions that employees may ask at the upcoming town hall about our earnings, leadership changes, and vision of the company. Generate potential answers for each question that use a confident but firm tone. | gemini.google.com |
| 練習用同理心語氣回應不確定局勢的提問 | 這些問題和建議答案對我的準備很有幫助。現在我想收集一些想法，練習如何用有同理心的方式回應提問，尤其是在局勢不明朗的時候，請用自信而安心的語氣，讓員工感受到我們正努力為全公司謀求最大利益。 | These questions and suggested answers are helpful in my preparation phase. Now, I want to gather ideas on how I can respond empathetically to questions, especially in uncertain times. Use a confident and reassuring tone to generate responses that acknowledge the concern and let the employees know that we are striving to do our best for the entire company. | gemini.google.com |
| 為艱辛一季後的員工大會撰寫振奮開場 | 請協助我寫兩段激勵人心的文字，對象是剛結束艱辛一季的員工，內容需肯定〔遇到的困難〕，並強調下一季值得期待的〔正面發展〕，語氣要積極、樂觀，並凝聚團隊向心力與協作精神。 | Help me write two uplifting paragraphs for employees who have just finished a challenging quarter. Acknowledge [difficulties] and emphasize [positives] for the upcoming quarter. Use a tone that is motivating, optimistic, and fosters a sense of unity and collaboration. | Gemini in Docs |
| 因緊急事務無法出席會議時委派決策 | 請草擬一封信給〔專案負責人〕，告知我因緊急事務無法出席會議，請對方詳細記錄，並確保團隊針對〔關鍵主題〕做出決議，同時將檢討報告的負責工作指派給〔同事〕。 | Draft an email to [project lead] letting them know I will not be in the meeting due to an urgent matter. Ask them to take detailed notes and to ensure the team arrives at a decision on [key topic] in addition to assigning ownership of the postmortem report to [colleague]. | Gemini in Gmail |
行銷長（CMO）：內容發想與競爭分析
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 依熱門話題發想思維領導力部落格題目 | 請根據熱門話題、目標客群分析與品牌關鍵字，為〔公司〕產生 4 個切題又吸引人的思維領導力部落格文章題目。 | Generate a list of four relevant and engaging thought leadership blog post ideas for [company] based on trending topics, target audience analysis, and brand keywords. | Gemini in Docs |
| 為新品牌推廣活動發想標語 | 請為〔公司〕構思 3 個新標語選項，重點強調可靠、創新，以及長期以來的高人氣。 | Generate three options for a new slogan emphasizing reliability, innovation, and a long history of popularity for [company]. | Gemini in Docs |
| 製作展場攤位視覺參考圖 | 請生成一張展場攤位的圖片，採用橘色與藍色配色，攤位設計需具現代感，並展示互動式電腦體驗站。 | Create an image of a trade show booth using orange and blue colors. The booth should be modern and showcase interactive computer stations. | Gemini in Slides |
| 針對新業務線做競爭對手分析 | 我是行銷長，正在進行競爭分析，公司正考慮拓展到〔新業務領域〕。請列出〔產業〕中前 5 大競爭對手，並包含他們的定價、優勢、劣勢與目標客群。 | I am a CMO conducting a competitive analysis. My company is considering expanding into [a new line of business]. Generate a list of the top five competitors in the [industry] industry and include their pricing, strengths, weaknesses, and target audience. | gemini.google.com |
| 說服執行長支持拓展新業務的 5 年策略 | 好的，我要試著說服執行長，我們應該拓展到〔業務領域〕。請針對北美市場的〔產業〕，草擬一份精簡的未來 5 年競爭策略，內容包含目標、策略與具體戰術。 | Okay, I am going to try to convince my CEO that we should expand into [line of business]. Draft a concise, competitive strategy for the next five years for the [industry] industry across North America markets with goals, strategies, and tactics. | gemini.google.com |
技術長（CTO）：新興科技趨勢
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 彙整對產業影響最大的新興科技趨勢 | 我是〔公司〕在〔產業〕的技術長，想了解新興科技趨勢。請彙整對〔產業〕潛在影響最顯著的 5 項新興技術，針對每項技術列出潛在效益與挑戰，並說明未來 2～3 年可能如何影響〔公司〕。 | I am the CTO of [company] in [industry]. I want to understand emerging technology trends. Summarize the top five emerging technologies with the most significant potential impact on [industry]. For each technology, list its potential benefits and challenges, and suggest how it could impact [company] in the next two to three years. | gemini.google.com |
| 找出公司可以主動佈局的技術領域 | 請針對〔特定領域〕，推薦〔我的組織〕可以採取主動佈局的 3 個領域，以保持領先地位。 | Recommend three areas where [my organization] can take proactive steps to stay ahead of the curve on [specific areas]. | gemini.google.com |
資訊長（CIO）：技術報告與 IT 資產
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 把冗長技術報告濃縮成給執行長看的摘要 | 請摘要這份報告對〔對象〕而言的關鍵發現與影響，重點放在已識別出的〔漏洞〕與建議因應行動，語氣正式。 | Summarize the key findings and implications of this report for [audience]. Focus on the main [vulnerabilities] identified and the recommended actions to address them. Use a formal tone. | Gemini in Docs |
| 邀約執行長開會討論 IT 異動 | 請協助我寫一封信給執行長，邀請下週進行 30 分鐘會議，討論即將進行的〔IT 異動〕，內容須涵蓋擴充性、安全性與資料管理的考量。 | Help me write an email to my CEO requesting a 30-minute meeting next week to discuss our upcoming [IT changes]. Include considerations for scalability, security, and data management. | Gemini in Gmail |
| 建立軟體授權追蹤表 | 請建立一份員工軟體授權追蹤表，欄位包含授權類型、使用權限與續約日期。 | Create a tracker of software licenses for employees and include columns for license types, usage rights, and renewal dates. | Gemini in Sheets |
人資長（CHRO）：員工表揚與滿意度
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 依公司文化與員工興趣發想員工表揚活動 | 請根據〔類型〕的公司文化，以及員工在烹飪、園藝、運動、閱讀、旅遊等多元興趣，腦力激盪 10 個員工表揚活動點子。 | Brainstorm 10 employee appreciation ideas based on company culture of [type] and diverse employee interests such as cooking, gardening, sports, reading, and traveling. | Gemini in Docs |
| 撰寫感謝員工辛勞的信件範本 | 請草擬一封信件範本，感謝〔員工〕的辛勞與〔近期成就〕，並提供咖啡禮券之類的額外小福利以表達肯定，語氣要正向、專業。 | Draft an email template that thanks [employee] for their hard work and [recent accomplishments]. Offer them an extra perk for their dedication, such as a coffee gift card. Use an upbeat and professional tone. | Gemini in Docs |
| 設計匿名員工滿意度問卷 | 請草擬一份匿名員工滿意度問卷，題目與選項須涵蓋工作量、工作與生活平衡、薪酬、職涯成長機會等重點面向，並確保題目清楚簡潔，不會引導特定答案。 | Draft an anonymous employee satisfaction survey with questions and answer options that touch upon key areas like workload, work-life balance, compensation, and career growth opportunities. Ensure the questions are clear, concise, and avoid leading answers. | Gemini in Docs |
| 彙整員工意見回饋的關鍵主題 | 請彙整員工意見回饋的結果，找出其中的關鍵主題。 | Summarize the results of the employee feedback to identify key themes. | Gemini in Docs |
創辦人／企業家：市場分析與募資
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為開設實體店分析競爭格局 | 我是新創公司的創辦人，正考慮開設實體店，想針對〔關注領域〕進行競爭格局分析，包含〔主要競爭對手〕的優劣勢、策略、戰術與成果，並找出〔我的公司〕可以改進做法、取得競爭優勢的具體建議。 | I am a founder of a startup. I am considering opening a brick-and-mortar store. Conduct an analysis into the competitive landscape focusing on [focus area]. Provide the strengths and weaknesses of [key competitors] in this area, including their specific strategies, tactics, and results. Identify actionable insights and recommendations for how [my company] can improve its approach and gain a competitive advantage. | gemini.google.com |
| 深入比較兩家公司 | 請針對目前市場格局，產出〔公司〕與〔競爭對手〕的競爭分析。 | Generate a competitive analysis of [company] versus [competitor] within the current market landscape. | gemini.google.com |
| 草擬給潛在投資人的接觸信 | 請草擬一封個人化信件範本給潛在投資人，強調〔公司〕獨特的價值主張與〔近期進展〕，並邀請對方在下個月安排時間討論合作機會。 | Draft a personalized email template to potential investors, highlighting [company's] unique value proposition and recent progress on [initiatives]. Request a time to meet to discuss opportunities to collaborate in the next month. | Gemini in Docs |
| 會後感謝投資人並邀約後續會議 | 請寫一封信，感謝潛在投資人撥空通話，並詢問是否能安排後續會議，討論〔疑問與顧慮〕。 | Draft an email thanking a potential investor for the call and ask for time to schedule a follow-up meeting to address [questions and concerns]. | Gemini in Docs |
| 把冗長政策手冊整理成請假流程檢核清單 | 請彙整出一份逐步檢核清單，摘要公司的請假申請政策，用平易近人的文字撰寫，讓員工容易理解。 | Generate a step-by-step checklist summarizing the company's time-off request policy. Ensure it is written in plain language and easy for employees to understand. | Gemini in Docs |
| 建立每週輪班人員編制追蹤表 | 請建立一個表格，用來追蹤每週人員編制，欄位包含日期、姓名、班別（早班或晚班）與備註。 | Create a table that tracks weekly staffing. Create columns for date, name, shift (AM or PM), and notes. | Gemini in Sheets |
三、人力資源
到職簡報講稿
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 撰寫新人到職簡報的談話要點 | 我是人資經理，正在為新人到職簡報準備講稿，內容是介紹公司在員工發展與福祉方面的承諾。請協助我草擬談話要點，說明為什麼員工指導與發展是公司的核心價值。 | I am an HR manager, and I am developing a script for my presentation for new hires. I need to create the script for an onboarding presentation about our company's commitment to employee development and well-being. Help me draft talking points that showcase why employee mentorship and development are core values for our company. | Gemini in Docs |
| 加入說明培訓與導師制度的段落 | 請為講稿新增一個章節、4 個談話要點，說明我們如何支持員工發展，內容提及訓練與認證計畫，以及導師制度機會。 | Add four talking points for a new section of the presentation script that explains how we support our employees' development. Mention our training and certification programs and mentorship opportunities. | Gemini in Docs |
| 撰寫講稿結語 | 請寫一段有力的結語，說明我們期待每個人都能共同打造一個彼此尊重、友善的職場，語氣專業。 | Write a strong closing statement about our expectation that everyone contributes to a respectful and welcoming workplace. Use a professional tone. | Gemini in Docs |
管理招聘流程
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 建立改善招聘流程的策略清單 | 請列出招募人員可以用來改善現有招聘流程、尋找潛在候選人的策略清單。 | Create a list of strategies our recruiters can use to improve our existing recruiting process and identify potential job candidates. | Gemini in Docs |
| 撰寫內容行銷經理職缺說明 | 我要在行銷團隊開一個新職缺。請撰寫一份有吸引力的內容行銷經理職務說明，重點列出關鍵職責〔內容〕與資格要求，包含 B2B、B2C 內容產出經驗、至少 5 年資歷，以及需附上寫作作品集。 | I am opening a new job position on the marketing team. Write a compelling role description for a content marketing manager. Highlight key responsibilities [insert] and requirements including B2B and B2C content creation, a minimum of five years experience, and a portfolio of writing examples. | Gemini in Docs |
| 讓職缺說明更吸引目標對象 | 請針對〔職缺說明〕提出修改建議，讓內容對〔對象〕更具吸引力。 | Suggest ways to update [job description] and provide suggestions to make it more compelling for [audience]. | Gemini in Docs |
管理面試流程
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 準備 20 題開放式面試問題 | 我是招募人員，正在準備候選人面試。請針對〔職缺網址〕寫出 20 個開放式面試問題，用來篩選候選人。 | I am a recruiter, and I am preparing for candidate interviews. Write a list of 20 open-ended interview questions for [open role URL] that I can use to screen candidates. | gemini.google.com |
| 摘要面試筆記並整理候選人短名單 | 請摘要面試筆記，並為〔職缺〕產生候選人短名單。 | Summarize the interview notes and generate a shortlist of top candidates for the [position]. | Gemini in Docs |
| 把候選人結果整理成信件給招募主管 | 請寫一封信給招募主管，摘要〔候選人〕的面試結果。 | Generate an email to the hiring manager with a summary of [candidates]. | Gemini in Docs |
應試者通知
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 撰寫錄取通知信範本 | 我正要寫信給剛完成面試流程的求職者。請為〔獲選候選人〕應徵的〔職缺〕建立一份錄取通知範本，並邀請對方安排通話討論福利、薪酬與到職日。 | I am writing an email to job candidates that just finished the interview process. Create a template for an offer letter for the [selected candidate] for the [position] with a request to schedule a call to discuss benefits, compensation, and start date. | Gemini in Docs |
| 撰寫未錄取通知信範本 | 我正要寫信給完成面試但未獲錄取的求職者，請協助我為〔候選人〕應徵的〔職缺〕撰寫一封婉拒信，語氣需具同理心。 | I am writing an email to job candidates who finished the interview process, but who were not selected. Help me write a rejection letter for [candidate] for the [position]. Use an empathetic tone. | Gemini in Docs |
新進員工訓練
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 建立新人首週行程表 | 請建立一個表格，概略說明新進員工首週行程，包含關鍵會議、培訓課程與人員介紹，並提供主要聯絡人與各項活動優先等級（低、中、高）的欄位。 | Create a table that outlines a new employee's first-week schedule, including key meetings, training sessions, and introductions. Provide a column for key contacts and priority level (low, medium, high) for each activity. | Gemini in Sheets |
| 設計團隊互動的破冰活動 | 請設計一個團隊破冰活動，例如辦公室尋寶遊戲，讓團隊成員在團隊會議中一起合作完成任務。 | Design a team-bonding activity, such as an office scavenger hunt, to have team members work together during their team meeting. | Gemini in Docs |
| 通知新人第一天將與團隊見面 | 請寫一封信給〔團隊〕的新進員工，說明他們將與團隊其他成員見面，並解釋這場聚會的團隊建立目的。 | Draft an email to the new employees on the [team] to meet the rest of their team and explain the team-building purposes of the meeting. | Gemini in Gmail |
傳遞發現與後續問卷
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 把公司研究報告整理成給高層的摘要信 | 請草擬一封信給高階主管，摘要〔報告〕的關鍵發現，內容包含一段簡短引言與最重要發現的條列重點。 | Draft an email to senior leadership that summarizes the key findings from our [report]. Include a short introductory paragraph with bullet points on the most important findings. | Gemini in Docs |
| 設計追蹤政策影響的匿名問卷 | 請草擬一份匿名員工問卷，題目與選項用來監測公司在〔議題〕上的進展。 | Draft an anonymous employee survey with questions and answer options to monitor company progress on [topics]. | Gemini in Docs |
四、行銷
品牌視覺與命名
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為咖啡結合電玩網咖的複合店構思商標 | 請為我的新事業構思有創意又吸睛的商標，這是一間結合咖啡店與電玩網咖的複合式店面。請考量以下重點：雙重概念——商標須同時傳達咖啡與電玩兩種元素，且不能過於雜亂；目標客群——同時吸引休閒與硬核玩家，以及尋找特色聚會場所的咖啡愛好者；風格選項——請就現代活潑風（大膽色彩、有趣圖像，或帶點像素藝術感）、復古酷炫風（經典街機風格，厚實字體、霓虹配色）、簡約俐落風（線條乾淨、幾何圖形，對 2 種主題有較含蓄的呼應）3 種風格各提供幾個範例以便比較。 | Generate ideas for a creative and eye-catching logo for my new business, a coffee shop combined with a video game cafe. Generate a logo considering the following: Dual Concept: The logo needs to clearly signal both the coffee and gaming aspects of the business without being too cluttered. Target Audience: Appeal to a wide range of gamers (casual and enthusiast), as well as coffee lovers seeking a unique hangout spot. Style Options: I'm open to these approaches — let's get a few examples in each of these three styles to compare: Modern and Playful: Bold colors, fun graphics, maybe a pixel art aesthetic. Retro-Cool: Think classic arcade style — chunky lettering, neon color inspiration. Sleek and Minimalist: Clean lines, geometric shapes, a more subtle nod to both themes. | gemini.google.com |
| 針對喜歡的風格再要求更多選項 | 我喜歡懷舊酷炫的選項，可以在同樣風格下再提供 3 個嗎？ | I like the retro-cool options. Can you provide three more in that same style? | gemini.google.com |
| 依商標構思標語與店名 | 請根據這些商標，寫一句標語，並提供 10 個可能的店名。 | Write a tagline and 10 potential names for the business to go with these logos. | gemini.google.com |
市場調查與活動測試
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 用指定網址研究產業新興趨勢 | 我需要針對〔產業〕進行市場調查，以找出新興趨勢，請運用〔網址〕的資訊，挖掘目前的新興趨勢與消費者偏好轉變。 | I need to do market research on [industry] industry to identify new trends. Use [URLs] to uncover emerging trends and shifting consumer preferences. | gemini.google.com |
| 產出多版本廣告文案做 A/B 測試 | 我需要針對新的行銷訊息進行 A/B 測試，以下是我們的訊息內容：〔訊息〕，請產生 3 種不同版本的廣告文案。 | I need to A/B test new messaging. Here is our messaging: [messaging]. Generate three different variations of ad copy. | gemini.google.com |
內容製作與追蹤
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 撰寫新任主管加入公司的網誌公告 | 請撰寫一篇網誌草稿，宣布〔姓名〕以〔職稱〕身分加入〔公司〕，內容請包含 2～3 項背景細節，例如先前任職公司與職稱、參與過的專業組織等。 | Create a blog draft announcing that [name] is joining [company] as [position]. [Share two or three details from their bio, such as their previous position and company, their involvement in professional organizations, etc.] | Gemini in Docs |
| 建立內容推廣追蹤表 | 請建立一個內容推廣專案追蹤表，欄位包含通路、負責人、網址與優先等級（低、中、高）。 | Create a project tracker for content amplification and include columns for channel, owner, URL, and priority level (low, medium, high). | Gemini in Sheets |
電子報與集客行銷
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 發想新客開發信的主旨 | 請寫 3 個不同的電子郵件主旨，內容提及〔受眾區隔〕與我們的〔產品〕，主旨要吸睛但不失專業。 | Write three different email subject lines that reference [audience segments] and our [product]. Make them catchy but professional. | Gemini in Docs |
| 向文案團隊提案信件主旨並徵求意見 | 請協助我寫一封信給文案團隊，提案〔建議的信件主旨〕，內容保持簡短，並請對方在本週結束前給予回饋，同時感謝他們的協助。 | Help me write an email proposing [suggested email subject lines] to the copywriting team. Keep the email short and simple and request feedback by the end of week. Thank them for their help. | Gemini in Gmail |
| 撰寫電子書到達頁文案 | 請為鎖定高階主管客群的到達頁，撰寫吸引人的文案，宣傳新的〔電子書／線上研討會／免費試用〕，內容強調關鍵益處，並用有說服力的行動呼籲提高轉換率。 | Create compelling copy for a landing page promoting a new [ebook/webinar/free trial and details] designed for an executive target audience. Highlight key benefits and encourage conversions with persuasive calls to action. | Gemini in Docs |
| 為下載電子書的名單設計 5 封培育信 | 請產出一系列 5 封自動化郵件文案，用於在潛在客戶下載〔主題〕電子書後培養關係，郵件請以〔姓名〕個人化，並鼓勵對方進一步參與其他有價值的資源或優惠。 | Generate copy for a sequence of five automated emails to nurture leads after they download the ebook on [topic]. Personalize emails with [name] and encourage further engagement [with other valuable resources or offers]. | Gemini in Docs |
部落格靈感與視覺素材
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為旅遊產業網誌發想新鮮題目 | 我需要能吸引熱愛旅遊與觀光產業讀者的部落格主題，請聚焦以下重點：主題要獨特，市面上已有很多旅遊部落格，請發想能脫穎而出的新角度；主題要切合當前趨勢或觀光產業近期的挑戰與創新。每個主題請包含目標受眾、內容大綱重點，以及一個行動呼籲建議。 | I need blog post topics that would be interesting for people passionate about travel and the tourism industry. Here's what I want you to focus on: Make the topics unique. There are lots of tourism blogs out there — let's come up with fresh angles that would stand out. Keep the topics relevant. Tap into current trends or recent challenges/innovations within the tourism industry when brainstorming. I'd like each topic to include: Target audience: Who would this topic specifically appeal to? Content outline: A few bullet points with the main ideas the blog post would discuss. Call to action: Suggest one way to engage the reader at the end of the post. | gemini.google.com |
| 產出行銷活動用視覺圖像 | 請創作一張影像，用於旅遊公司的行銷活動，畫面呈現日出時分，一架飛機飛越雲層之上的山川與河流。 | Create an image of a plane flying above the clouds over mountains and rivers during sunrise that I can use in the marketing campaign to promote my travel company. | Gemini in Slides |
社群貼文
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 產出鎖定目標受眾的社群貼文 | 請針對〔產品／服務／主題〕撰寫 3 則能引起〔目標受眾〕共鳴的社群貼文，每則貼文限制在 2 句話內，並包含引導訪問〔我們網站〕的行動呼籲。 | Write three engaging social media posts about [product/service/topic] that would appeal to [target audience]. Keep each social media post to two sentences and include a call to action to visit [our website]. | Gemini in Docs |
| 為活動招募撰寫貼文與主題標籤 | 請撰寫一篇社群貼文，宣傳即將舉行的〔活動名稱〕，內容請用吸睛文字，並針對〔受眾〕加入相關主題標籤。 | Create a social media post promoting our upcoming [event name]. Include attention-grabbing language and relevant hashtags for [audience]. | Gemini in Docs |
策略行銷計畫
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為新 App 上市擬定行銷計畫 | 我正在為提供〔功能〕的新 App 擬定行銷計畫，目標受眾是〔受眾〕，請協助我擬定一份以〔行銷通路〕為重點的計畫，內容涵蓋競爭對手分析、理想通路組合與理由、預算建議、核心訊息構想，以及包含關鍵績效指標的活動時程規劃。 | I'm developing a marketing plan for a new app that provides [functionality]. My target audience is [audience]. Help me create a plan with a focus on [marketing channels]. Here's what I'd like you to cover: competitor analysis, ideal marketing channel mix with rationale, budget recommendations, key messaging ideas, and proposed campaign timeline with KPIs. | gemini.google.com |
| 向行銷長告知計畫交付時程 | 請草擬一封信給行銷長，告知我將在〔日期〕前提供新 App 上市專案的策略行銷計畫一頁式摘要，內容涵蓋執行摘要、競爭環境概況、主要行銷通路，以及所有南美市場的目標客群輪廓。 | Draft an email to the CMO telling them that I will provide a one-pager with a strategic marketing plan for the new app launch project by [date] and it will include an executive summary, overview of the competitive landscape, top marketing channels and the target demographic for all South American markets. | Gemini in Gmail |
五、專案管理
使用者測試與追蹤
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為網站註冊表產生使用者驗收測試項目 | 請建立一個表格，列出最新版網站註冊表的 10 項使用者驗收測試（UAT）。 | Create a table with 10 User Acceptance Tests (UAT) for the latest website registration form. | gemini.google.com |
| 通知負責執行測試的同事後續步驟 | 請草擬一封信給負責執行這項測試的〔同事〕，說明他接下來需要做的事。 | Draft an email to [my colleague] who is running this UAT and explain what they need to do next. | gemini.google.com |
回報專案狀態
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 把冗長會議逐字稿整理成摘要與行動項目 | 請用一小段文字摘要這份通話逐字稿，並以條列式列出行動項目、已達成的決議，以及〔通話逐字稿〕中每項工作的負責人。 | Summarize this call transcript in a short paragraph. In bullet points, highlight the action items, decisions made, and owners for each item based off of [call transcript]. | Gemini in Docs |
| 建立寄給主管的進度回報信範本 | 請草擬一份給主管的專案進度更新信範本，內容包含本週關鍵成就摘要、目前面臨的挑戰，以及下週前 3 大優先待辦事項。 | Draft a project status update email template to send to my manager. Include sections for a summary of key accomplishments this week, any challenges faced, and the top three priorities for next week. | Gemini in Docs |
| 邀請團隊慶祝提前達成的里程碑 | 請寫一封團隊午餐邀請信，慶祝專案目前取得的進展，並包含〔日期、時間與地點〕，內容感謝團隊的辛勞，並肯定這是一個具挑戰性的專案。 | Write an invitation for a team lunch to celebrate the progress made on a project and include [date, time, and location]. Thank them for all of their hard work and acknowledge that this has been a challenging project. | Gemini in Gmail |
專案回顧
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 設計跨團隊回顧會議用的 20 題訪談問題 | 我需要撰寫一份報告，詳述〔專案〕的成功、失敗與經驗教訓。請草擬 20 題問題，用來引導跨團隊的流程檢討，內容須涵蓋哪些做法有效、哪些無效、具體的流程斷點、技術問題、溝通落差，以及其他可能影響專案成敗的因素。 | I need to write a report detailing the successes, failures, and lessons learned from [project]. Draft a list of 20 questions to guide a cross-team process investigation. Include questions to uncover what worked, what didn't, specific process breakdowns, technical issues, communication gaps, or any other potential contributing factors to the problem or success of the project. | Gemini in Docs |
| 把團隊意見彙整成兩段摘要 | 請用兩段文字摘要這份文件，內容包含專案目標、主要參與者、專案成果，以及任何關鍵的成功或失敗因素等高層次資訊。 | Summarize this document in two paragraphs. Include high-level information about the project's goals, the main contributors, what the outcomes of the project were, and any key successes or failures. | Gemini in Docs |
問題追蹤與溝通範本
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 建立專案問題追蹤表 | 請建立一份試算表，用來追蹤專案問題，內容包含問題描述、狀態、負責人與解決行動項目。 | Create a spreadsheet to track project issues, including descriptions, status, assigned owner, and action items for resolution. | Gemini in Sheets |
| 建立問題發生時的公告信範本 | 請草擬一份電子郵件範本，用於宣布問題發生時的情況，內容包含原因、解決方案與解決時程。 | Draft an email template to announce when an issue arises and include causes, solutions, and timelines to resolve it. | Gemini in Docs |
| 建立向利害關係人升級通報的信件範本 | 請草擬一份電子郵件範本，用於向利害關係人升級通報重大專案問題，內容概述影響與建議的解決方案。 | Draft an email template to a stakeholder to escalate a critical project issue, outlining the impact and proposed solution. | Gemini in Docs |
六、銷售
新客戶研究與破冰
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 傳送自我介紹信給新客戶的重要聯絡人 | 請寫一封信給〔姓名〕，恭喜他在〔公司〕獲得新〔職稱〕，信中請將我介紹為他在〔公司名稱〕的對接窗口，並邀請他下週共進午餐，同時詢問他偏好星期一或星期二。 | Write an email to [name], the new [title] at [company]. Congratulate them on their new role. Introduce me as their contact point at [company name]. Invite them to lunch next week and check if they prefer Monday or Tuesday. | Gemini in Gmail |
| 研究新客戶的市場策略 | 我是負責新客戶〔客戶名稱〕的客戶管理專員，需要進行初步研究，請問〔客戶〕的市場策略是什麼？ | I am an account executive in charge of a new account, [customer name]. I need to do initial research. What is the market strategy of [customer]? | gemini.google.com |
| 摘要客戶相關新聞公告 | 〔網址〕請摘要這些文章，提供關鍵洞察，並說明這些公告的重要性為何。 | [URLs] Summarize these articles. Provide key insights and contextualize why these announcements are important. | gemini.google.com |
| 摘要主要聯絡窗口的訪談影片 | 〔網址〕請摘要這場訪談，並多告訴我一些關於〔高階主管姓名〕的資訊，他最在意的是什麼？ | [URL] Summarize this interview and tell me more about [executive name]. What does [executive] care about? | gemini.google.com |
| 找出公司能如何幫助客戶達成目標 | 請告訴我〔公司〕能如何協助〔客戶公司〕達成他們的目標。 | Tell me how [company] can help [customer company] with achieving their goals. | gemini.google.com |
| 把研究整理成給客戶的提案信 | 請為〔客戶〕草擬一封信，說明〔我方公司〕為何是協助他們達成市場目標的最佳夥伴。 | Create an email draft for [customer] explaining why [your company] is the perfect partner for them to achieve their market goals. | Gemini in Docs |
客戶關係經營活動
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 邀請潛在與現有客戶參加限時暢飲活動 | 請寫一封信，邀請對〔關注領域〕感興趣的人參加〔日期、時間〕在〔展會活動〕舉辦的限時暢飲活動，內容說明我們專精於〔關注領域〕。 | Write an email inviting people interested in [focus area] to our happy hour taking place on [date, time] at [trade show event]. Include that we specialize in [focus area]. | Gemini in Gmail |
| 活動後感謝到場客戶並邀約後續交流 | 請寫一封信，感謝客戶撥空參加〔日期、時間、地點〕的限時暢飲活動，並在結尾邀請對方在未來幾週繼續交流，語氣友善。 | Draft an email thanking customers for their time at the happy hour on [date, time, location]. End with an invitation to continue the conversations in the next few weeks. Use a friendly tone. | Gemini in Gmail |
| 設計客戶產品體驗滿意度問卷 | 請草擬 10 個問題，用來調查客戶對我們〔產品／服務〕近期體驗的看法，內容包含評估產品實用性、喜歡的部分，以及認為可以改善之處。 | Draft 10 questions that I can use to survey customers about their recent experience with our [product/service]. Include questions to gauge how useful [the product] is, what they liked, and what they thought could use improvement. | Gemini in Docs |
支援銷售團隊
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 通知區域主管服務問題並提供補償方案 | 請草擬一封信給東南區所有業務主管，告知〔問題〕，建議他們與團隊溝通，主動聯繫客戶，並提供未來訂單 20% 折扣作為補償。 | Draft an email to all Southeast region sales leads. Inform them of [issues]. Advise them to communicate with their teams to contact their customers and offer a 20% discount on a future order as an apology. | Gemini in Gmail |
| 通知區域團隊召開緊急會議 | 請草擬一封信給區域業務代表，告知下週需要針對〔問題〕召開緊急會議，並請他們提供星期一或星期二的可行時間。 | Draft an email to the regional sales representatives about an urgent meeting that needs to take place next week about the [issues]. Ask them to provide availability on Monday or Tuesday. | Gemini in Gmail |
訓練銷售團隊
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 規劃半日產品教育訓練時程表 | 請建立一份半日教育訓練時程表，主題是我們最新的〔產品〕技術，內容需保留產品開發團隊簡報的時間，以及午餐時間。 | Create a half-day agenda for an educational session on our latest technology [products] for sales teams. Include time for the product development team to present and include time for lunch. | Gemini in Docs |
| 建立業務線上課程追蹤表 | 請建立一份試算表，用來追蹤業務適用的線上課程，欄位包含課程主題、價格、時長與優先等級。 | Create a spreadsheet that tracks online courses for sellers. Include columns for the course's main topic, price, duration, and priority level. | Gemini in Sheets |
建立與維繫客戶關係
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 通話後撰寫個人化跟進信 | 請根據我們的初次對話，撰寫一封個人化跟進信給〔客戶〕，摘要討論的重點，並回應任何懸而未決的問題。 | Compose a personalized follow-up email to [client] following an initial conversation. Summarize the key points we discussed and address any outstanding questions. | Gemini in Docs |
| 準備每週關心客戶的信件範本 | 客戶已採用我們的新〔服務〕，請草擬 4 封每週關心客戶進展的信件範本，各以成本、易用性、安全性、可用性、客製化其中一項價值主張為主題，並在每封信中加入〔行動呼籲〕。 | Draft four email templates to check in on my customer weekly now that they have purchased our new [service]. Use one value proposition (cost, ease of use, security, availability, and customization) as the main topic for each email, and include [call to action] in each message. | Gemini in Docs |
準備銷售電話
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 為新客戶視訊銷售電話擬定客製化腳本 | 請為即將進行的 30 分鐘視訊銷售電話草擬客製化腳本，內容須包含〔公司產品／解決方案〕如何解決潛在客戶痛點、〔公司〕的交付系統如何確保準時交貨、具競爭力的定價與量販折扣表，並保留〔客戶產業〕客戶案例引用的空間。 | Draft a customized script for me to follow during my sales call with a prospect. The call will happen over a video call and is set to last 30 minutes. Make sure to add the following in the script: How [insert company products/solutions] can help address potential customer's pain points, how [company]'s delivery system guarantees seamless and timely delivery, competitive pricing and volume-discount table, and space for a customer reference in the [customer's industry] industry. | gemini.google.com |
| 撰寫產品電梯簡報 | 請為〔產品名稱〕產出一段電梯簡報，內容包含關鍵效益、差異化競爭優勢，以及〔產品名稱〕能解決的痛點。 | Generate an elevator pitch for [product name] and include key benefits, competitive points of differentiation, and the pain points that [product name] solves for. | Gemini in Docs |
| 為銷售電話預想客戶異議並準備回應 | 我即將與潛在客戶通話，〔使用情境〕對我來說是全新領域，需要協助準備。請列出〔客戶〕在銷售電話中最可能提出的異議，並提供回應建議。我從事〔產業〕，目前在推銷〔產品〕，也請提供處理異議的思路與回應方式。 | I have an upcoming call with a prospect. [Use case] is a new use case for me, and I need help preparing for the call. List the most likely objections [customer] might have for me during a sales call, with suggestions on how to respond to them. I work in [insert industry], and I am trying to sell [product]. Also provide ideas on how to handle objections and suggest ways to respond. | gemini.google.com |
業務開發：人脈與客戶關懷
| 情境 | 中文提示詞 | 英文提示詞 | 運用工具 |
|---|---|---|---|
| 撰寫產業人脈聯絡信範本 | 請草擬一份給產業意見領袖的聯絡信範本，感謝在〔活動〕上的相遇，並提出〔合作機會〕之類的合作邀請。 | Draft an outreach email template to industry influencers. Express gratitude that we connected at [event], and propose collaboration opportunities such as [opportunities]. | Gemini in Docs |
| 分享公司思維領導力文章並發想追問題目 | 請用條列式摘要這篇部落格內容，並產生 3 個可以詢問客戶想法的追問題目。 | Summarize this blog content in bullet points and generate three ideas for follow-up questions I can ask my customers about their thoughts. | Gemini in Docs |
| 感謝新客戶合作滿一個月 | 請為〔客戶〕與〔公司〕合作滿一個月，產出一封個人化信件，感謝對方成為客戶，並詢問是否有任何問題，內容附上〔其他產品〕的相關資訊。 | Generate a personalized email for [customer] on their one-month anniversary working with [company]. Thank them for being a customer. Ask them if they have any questions. Include information about [other product]. | Gemini in Gmail |
| 為新客戶準備祝賀禮物清單 | 請提供一份可以寄送給新客戶的禮物清單，預算在 200 美元以下，且能寄送到辦公室。 | Give me a list of gifts to send new clients that are under $200 and can be shipped to offices. | Gemini in Sheets |
撰寫提示詞的共通訣竅
指南在結尾補充幾項不分部門都適用的原則：適當拆解——需要 Gemini 完成多個相關任務時，拆解成多個提示；設下限制——加入字元數上限或選項數量等具體要求；指派角色，在提示開頭賦予 Gemini 一個角色，刺激創意產出；徵求意見，說明任務目標與已知資訊後，詢問 Gemini 還需要哪些資訊才能產出更好內容；斟酌語氣，依對象調整提示要求的語氣；結果不符預期時微調提示，反覆修正通常能得到更好結果。
指南也提醒，同樣的提示詞也可能產生無法預測的回覆，使用前務必先行檢查內容是否清晰、相關且準確，最終產出內容的把關責任仍在使用者身上。
資料來源：Google《Gemini for Google Workspace 提示撰寫指南》（2024 年 4 月版）；本文初稿由 AI 協助整理，編輯：支琬清
